Imagine if every guest had a personal guide. Not a chatbot - a delightful 24/7 concierge right on their phone who could tell them every detail on demand, navigate them around locations, navigate websites and apps to make recommendations, and even share fun insider and local tips, with perfect memory of their interests and preferences?

And that same Concierge was able to share back to your team real-time insights on guest inquiries, instantly send guests personalized promotions, geo-track guest sentiment across multiple spaces, and be every staff members’ on-call assistant.

Meet Nia’s award-winning Concierge AI. Branded to your company, trained in hospitality, and ready to help you provide extraordinary hospitality anytime, anywhere.

What comes with Nia’s Concierge AI (that you can’t get with a chatbot):

• Always-on, delightful white-glove service for guests and teams

• The only natural voice and text conversation model designed and crafted by experience and hospitality experts

• Remembers and adapts to each user in real-time

• Advanced sentiment analysis for contextually aware, personalized interactions. 

• Multimodal, persistent communications across text, WhatsApp, Messenger, email, inbound and outbound calls.